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Acceptable Use Policy
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When you purchase hosting services from Netpivotal you agree to abide by the following Acceptable Use Policy. Netpivotal reserves the right to suspend or cancel any account that we consider has been inappropriately used or violates this policy.
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Bandwidth and Disk Usage
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When you purchase a hosting account with Netpivotal you agree that you will not exceed the bandwidth or disk space limits that are applicable to your hosting plan. We monitor each account’s usage levels and we reserve the right to take corrective action if your bandwidth or disk usage exceeds the applicable amount for your hosting plan. At our discretion, this may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement. We will always contact a customer as soon as an overage is recorded, and attempt to help you to resolve the situation.
If the overage continues and an account uses 20% more disk space or bandwidth than the account limit the account will be suspended. If NetPivotal takes any corrective action under this section, the customer shall not be entitled to a refund of any fees paid in advance prior to such action.
The current overage charge is $5 per GB, with a minimum charge of $20.
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CPU Usage
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If your hosting account continuously uses excessive amounts of CPU processing on any of our servers Netpivotal reserves the right to impose additional charges, and / or suspend and cancel your account. This will only be done in extreme circumstances; we will work with you to prevent this situation arising if possible. What constitutes excessive CPU usage is decided at Netpivotal’s discretion only.
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Email Accounts
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The maximum storage space for individual email accounts is 50mb.
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Spamming
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NetPivotal has a zero-tolerance policy on spamming, or UBE/UCE (unsolicited bulk email/unsolicited commercial email). This policy protects our customers as well as the Internet community from the negative effects of "spam" related activity. NetPivotal defines spam as unsolicited broadcast or commercial email that is sent to addresses that do not affirmatively and verifiably request such material from that specific sender. This includes intentionally sending unsolicited email, or if you maintain an open mail relay on your account or server.
Your account will immediately be suspended on discovery of any similar activities. All users are responsible for maintaining a working email contact and updating that information with NetPivotal when it changes so we can get in touch to prevent loss of services in such a situation. Forging, misrepresenting, omitting or deleting message headers, return mailing information and/or Internet protocol addresses to conceal or misidentify the origin of a message is also not allowed on Netpivotal’s servers.
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Abusive Material
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Netpivotal does not allow on its servers any content which is, in any way, racist, sexist, homophobic, or which seeks to defame in any manner any ethnic or other social group.
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Illegal Material
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This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any UK and worldwide regulations.
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Adult Content and Child Pornography
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Netpivotal doesn’t allow any type of adult content or child pornography on its servers. Use of our servers to store, post, display, transmit, advertise or otherwise make available adult content or child pornography is prohibited. NetPivotal is required by law, and will, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, Netpivotal’s services.
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Viruses and Hacking
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Netpivotal doesn’t allow a hosting account to be used for creating or transmitting viruses, worms or Trojans of any kind for any purpose. Any attempt to use Netpivotal’s services to access computers, accounts or networks illegally, or any other form of hacking, is also prohibited.
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The quality of our service doesn't stop at our top-level range of servers. Our team is dedicated to helping you get the most out of your web space. Take our 30 day service challenge and if you are not impressed we'll give you your money back!
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- FREE 24/7 Tech Support
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